国家开放大学10864,11391《商务英语4》期末考试题库及答案（课程号：04012）2025年春

[交际用语] 1. —（）—Yes,I think so. [交际用语] 2. —（）—Sure,no problem.First,go see Cindy and tell her where you're going and when. [交际用语] 3. —（）?—Yes,business class. [交际用语] 4. —（）?—Sure, no problem. First, go see Cindy and tell her where you're going and when. [交际用语] 5. —（）?—I expect to depart for Frankfurt on Sunday,September 1st,any time after 13:00 pm. [交际用语] 6. —（）,but I still have the feeling that it's not safe enough.—I couldn't agree more.That's why I only do street shopping. [交际用语] 7. —You mean...like becoming a publicly-traded company?—That's right.（）. [交际用语] 8. —Will you fly business class? —（）. [交际用语] 9. —What kind of music are you going to have in the background?—Light ones.（）.  [交际用语] 10. —What is your opinion for promotion of our products?—（）.  [交际用语] 11. —What is the distance between the shop and the station?—（）  [交际用语] 12. —What is the distance between the new building and your office?—（） [交际用语] 13. —What does the customer's complaint say?—（）. [交际用语] 14. —What does the customer complain about?—（）  [交际用语] 15. —We've done very well so far but if we want to see serious growth（）.—Yeah...maybe. But I have my doubts. [交际用语] 16. —We've done very well so far but if we want to see serious growth, （）.—Yeah..maybe. But I have my doubts. [交际用语] 17. —Tomorrow is my birthday!—（）  [交际用语] 18. —This is my sister, BelindA.—（） [交际用语] 19. —This is my favourite music.—（）  [交际用语] 20. —They want to make sure you're paying taxes on the money you make.—（）. [交际用语] 21. —The client said he had to send a monitor back three times before the problem was solved.Do you have a reason for this?—（）. [交际用语] 22. —Thanks for inviting me, but I've already made other plans.—（）Maybe another time [交际用语] 23. —Thanks for inviting me to the party, but I'm not available.—（）  [交际用语] 24. —Some friends say when they get the article,（）.—That happens.So close quality control is needed to avoid e-shoppers' fraud. [交际用语] 25. —Some friends say when they get the article, （）.—That happens. So close quality control is needed.  [交际用语] 26. —Okay,what is the decision?—As you know,we have been a privately held,family-owned company for over 120 years,（）. [交际用语] 27. —Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—（）. I'll call you tomorrow. [交际用语] 28. —May I suggest the sales start on or about October 1?—（）. [交际用语] 29. —Looking at this, if my calculations are correct, we are about five thousand dollars over budget.—That's right.（）. [交际用语] 30. —Larry is the biggest airhead I've ever met.—（）You yourself have to work harder, you know.

[词汇与语法] 1. 一Okay ， what is the decision?- As you know. . . we have been a privately held , family-owned company for over 120 years ，（）. [词汇与语法] 2. （）you have a job, you may be in the market for another one.  [词汇与语法] 3. （）Yes, business class.  [词汇与语法] 4. （）we will come next month makes my friend happy.  [词汇与语法] 5. （）we like is the red one.  [词汇与语法] 6. （）to go for a picnic with us!  [词汇与语法] 7. （）they drink is coffee.  [词汇与语法] 8. （）the situation maybe,make sure that you don't leave your customer with an unanswered question. [词汇与语法] 9. （）Sure, no problem. First, go see Cindy and tell her where youre going and when.  [词汇与语法] 10. （）rest of us left the room soon after meeting.  [词汇与语法] 11. （）no one buys our product, we'll lose a lot of money.  [词汇与语法] 12. （）I expect to depart for Frankfurt on Sunday, September1st, any time after1300 pm.  [词汇与语法] 13. （）has good reputation will sooner or later be successful in his business.  [词汇与语法] 14. （）friends and colleagues greeted each other with that day was Bought anything today? [词汇与语法] 15. （）behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.  [词汇与语法] 16. （）assets include the long-term assets.  [词汇与语法] 17. （）able to read the non-verbal communication can be a great asset.  [词汇与语法] 18. （）a drink, please.  [词汇与语法] 19. （） you have a job, you may be in the market for another one.? [词汇与语法] 20. （） we will come next month makes my friend happy. [词汇与语法] 21. （） to go for a picnic with us! [词汇与语法] 22. （） the situation may be, make sure that you don't leave your customer with an [词汇与语法] 23. （） no one buys our product, we'll lose a lot of money. [词汇与语法] 24. （） behalf of Vancouver C&S Int'l Trade Corp. , I am pleased to invite you and your colleagues to visit us. [词汇与语法] 25. You should manage it well to（）the tasks within the team. [词汇与语法] 26. You have already finished the job,（）?  [词汇与语法] 27. you have a job, you may be in the market for another one. [词汇与语法] 28. You can show respect to your teammates（）everyone fairly and equally.  [词汇与语法] 29. You can download and print off the（）online. [词汇与语法] 30. Without close quality control, we may（）fraud, and the e-shop may suddenly go offline, so you can't get a refund. 

[完成填空] 1. There is nothing in the US quite like Black Friday. [完成填空] 2. In business, people have to deal in person [完成填空] 3. How to Schedule Your Visa Appointment [完成填空] 4. Customer service is the service or care that a consumer receives before, [完成填空] 5. Customer Service [完成填空] 6. Another example is reading non-verbal communication. [完成填空] 7. Alibaba Seeks to Raise Billions in IPO [完成填空] 8. Ada wants to do franchise business and turns

[阅读理解（单选）] 1. There are many ways to find a job. [阅读理解（单选）] 2. The following steps can help you apply for a Schengen visa. [阅读理解（单选）] 3. The American idea of customer service is to make each customer the center of attention. [阅读理解（单选）] 4. Team Spirit [阅读理解（单选）] 5. Team building skills are critical for your effectiveness as a manager or entrepreneur. [阅读理解（单选）] 6. Schengen Visa Application Steps [阅读理解（单选）] 7. Organizing a Business in Different Ways [阅读理解（单选）] 8. Identify the country or countries you will be travelling to. [阅读理解（单选）] 9. Emotions play an important part in the negotiation process, although it is only [阅读理解（单选）] 10. Data management [阅读理解（单选）] 11. Cyber Monday Clicks in with Record Sales [阅读理解（单选）] 12. Current Assets [阅读理解（单选）] 13. Communication plays an important role in a negotiation. [阅读理解（单选）] 14. China has the most franchises in the world but the scale of their operations [阅读理解（单选）] 15. Businesses are structured in different ways to meet different needs. [阅读理解（单选）] 16. Advertisement can be thought of “as the means of making known in order to buy or sell goods or services”.

[阅读理解（判断）] 1. Traveller’s Check（单选首句：Many of the banks and travel services in western***） [阅读理解（判断）] 2. Three Americans Win Nobel Economics Prize（短文首句：The Royal Swedish Academy of Sciences***） [阅读理解（判断）] 3. There are eight traditional functions of marketing: [阅读理解（判断）] 4. The Royal Swedish Academy of Sciences awarded the Nobel Prize [阅读理解（判断）] 5. The Royal Swedish Academy of Sciences awarded the [阅读理解（判断）] 6. The Golden Rules of Negotiating（短文首句：The art of negotiating is a difficult skill***） [阅读理解（判断）] 7. The Feel Good Factor in Customer Service（短文首句：A challenge in working in customer service***） [阅读理解（判断）] 8. THE FEEL GOOD FACTOR IN CUSTOMER SERVICE [阅读理解（判断）] 9. The balance sheet is produced at the end of a company's financial year: [阅读理解（判断）] 10. The art of negotiating is a difficult skill for most of us, even good salespeople. [阅读理解（判断）] 11. Team Spirit [阅读理解（判断）] 12. Successful Team Work and Team Building（短文首句：Team building skills are critical for***） [阅读理解（判断）] 13. Online Shopping Spree Sets Record（短文首句：Chinese shoppers spent billions online yesterday as***） [阅读理解（判断）] 14. Online Shopping Spree Sets Record [阅读理解（判断）] 15. Many of the banks and travel services in western provide [阅读理解（判断）] 16. If you want to become a franchisee, [阅读理解（判断）] 17. Franchising is the practice of using another firm's successful business model, [阅读理解（判断）] 18. Four Tips for Becoming a Franchisee（短文首句：If you want to become a franchisee,***） [阅读理解（判断）] 19. Data management [阅读理解（判断）] 20. Chinese shoppers spent billions online yesterday as they took advantage [阅读理解（判断）] 21. Businesses are structured in different ways to meet different needs.

[翻译题] 1. We used to have cash advances. [翻译题] 2. We simply don't have the funds to make any serious investments towards obtaining a bigger market share. [翻译题] 3. Walmart.com expects to register its biggest Cyber Monday yet, coming off a record Black Friday weekend online. [翻译题] 4. To be honest, after many years of hard work, tears and disagreements, I have made it through. [翻译题] 5. This is because whoever controls the start of the negotiations tends to control where they end. [翻译题] 6. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. [翻译题] 7. The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers. [翻译题] 8. The negotiation table can be loaded with agendas, egos and emotions. [翻译题] 9. The franchisee can get more money than a direct employee because he or she has a vital interest in the business. [翻译题] 10. The American idea of custom service is to make each customer the center of attention. [翻译题] 11. Teammates who have team spirit are better able to work together and achieve team goals. [翻译题] 12. Team members must fulfil their duties with their full efforts. [翻译题] 13. Team building skills are critical for your effectiveness as a manager or entrepreneur. [翻译题] 14. Shopping online is getting more and more popular. [翻译题] 15. Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week, as online deals stretch well beyond Monday. [翻译题] 16. Not all restaurants accept the card. [翻译题] 17. Not all corporations are traditional businesses that sell stock. [翻译题] 18. Many products come with a money-back guarantee. [翻译题] 19. Make sure to look your customers in the eye. [翻译题] 20. Look the person in the eye with honesty and respect. [翻译题] 21. Let me know how you like living out of a suitcase. [翻译题] 22. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. [翻译题] 23. It is said about 4% of all businesses in the United States are franchisee-worked. [翻译题] 24. In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. [翻译题] 25. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. [翻译题] 26. I see our company as entering a transitory period. [翻译题] 27. I don't think there's a lot of appetite for adventure in the market right now. [翻译题] 28. Don't rule out a business without learning or seeing what the day-to-day will look like. [翻译题] 29. Click the button buy or add to my shopping cart to continue shopping other items or check out. [翻译题] 30. Can you fill me in?